Understand the transportation your program delivers.
Pulse helps providers coordinate trips, treat passengers with care and keep records of service activity. See how that information could support your agency’s oversight.
For towns, counties and agencies that fund or run community transportation.
- 1Next pickup
- 2Driver’s live position
- A recordfor every trip
- Live ETAs and textsto the passenger
- Drivers clearedbefore they take a trip
- New York and New Jerseyproviders
Every service question starts with what happened on the trip.
A resident reports a missed pickup. A provider needs to explain a delay. Your team reviews the service it funded.
Residents depend on these rides. Many are older, or have a disability. A useful record shows the order of events and where more information is needed.
Passengers who are informed
Providers send live ETAs and texts from their own number.
Drivers who are cleared
Expired documents block assignment.
A record to review
Each step has a time. Each edit has a name.
How providers run and record a trip on Pulse.
Providers dispatch on Pulse
Each trip is created once and stays one record. Dispatch, driver activity and billing all come from the same data.
Drivers and vehicles are cleared
Pulse blocks assignment when a required document has expired. A trip can only go to a cleared driver and vehicle.
Passengers are kept informed
Live ETAs and texts go out from the provider’s own number. Passengers know when the vehicle is coming.
Delays are flagged
The board flags trips at risk of running late against each service window. Providers see the problem before the passenger is left waiting.
Uncovered trips are returned
Drivers use Call Out when they cannot cover a trip. The trip goes back to dispatch instead of being missed. Providers can share trips with trusted partners through Trip XChange.
The trip is recorded
Each step has a time. Every edit is logged with the name and time. Access follows role. Pulse records the activity. Your program decides what it means.
Pulse dispatch board with map, trip list and trip detail. Demo data.
What happens on the call
- We start with the service you fund and the providers involved.
- We walk through a sample trip on Pulse.
- We note which reporting needs more confirmation, and how pricing works.
Pulse checks these on every trip.
Built by people who ran a base.
- 20 yearsin NEMT and cash-pay transportation
- 100M+trips of history
- NY and NJproviders
Care for the passenger
ETAs and texts tell riders when the ride is coming.
A record you can review
For providers on Pulse, you can see what happened on a trip.
More trips covered
Trip XChange helps providers cover trips they would have missed.
Only cleared drivers
Expired documents block assignment.
Before you schedule
Does Pulse determine whether a trip is fraudulent?
No. Pulse records operational activity. Those records may support a review. They do not independently establish that a trip occurred as billed, and they do not determine fraud.
Can we review several providers in one view?
Yes. Your agency can see trips across several providers in one view.
Can we export trip information?
Yes. Your agency can export trip information as CSV.
Is an accessibility statement available?
Yes. We share it on request.
Can we review your security and data documentation?
Yes. Our Privacy Policy and Data Retention Policy are public. We share further documentation on request.
How is the service priced?
We send pricing as a PDF in advance, so you have it before the call.
Bring your program’s reporting questions.
We walk through a sample trip record and discuss how the available information fits your oversight needs.
Prefer to talk now? (212) 555-0142
Pulse supports the modernization of the independent base.